Shipping & Return

SHIPPING

We offer FREE shipping for Lebanon, and on international orders above $250.

Shipping fees are calculated upon entering your billing address on the checkout page.

Once you have placed your order, we will send you an email confirming your purchase with your invoice attached. You will also receive an email from 2checkout.com with your transaction receipt. When your order is dispatched, you will receive an email notification with your package tracking number.

Orders are wrapped in silk paper and shipped in a bubble padded envelope for protection, but you can request gift wrapping your purchase in the “Order notes” section of the checkout page.

Important note on custom duties.
Custom duties vary from one country to another, and are commonly based on the order’s price and the package weight and dimensions.We are not able to predict those charges in advance, therefore¬† you may be charged custom duties upon receiving your package.¬† We recommend that you contact your local customs office for more info about your country’s policy.


RETURN

You have 10 days counting from the first day you receive your order to refund your item(s).

Please note that for orders made outside of Lebanon, we’re not able to offer an exchange on returned items and all returned items will be refunded once they’ve reached our offices. If you need a different size or color of an item, then you’ll need to place a new order.

We cannot refund the shipping fees neither custom duties.The refund value for items that are purchased at a promotional price or using a promo-code will be equal to the amount paid at the time of purchase.

To refund your item(s), send an email to order@nadine-mneimneh.com, specify “Return” in the subject line and explain the reasons why you wish to return your item(s).

Please make sure that the item(s) is in perfect condition, free of any stain, unworn and unwashed, and kept with original label and packaging.If your return does not meet the conditions listed above, the package will be sent back to you.

Pack your item(s) securely, and insert the paperwork that we will send you when you request a return.Send the item(s) to the following address:

Nadine Mneimneh
Estral Center 9th Floor
Hamra Street,
Hamra,
Beirut – Lebanon

It is strongly recommended to keep your proof of postage until we confirm the receipt of your package.Your package remains your responsibility until it has reached our offices. We advise you to use a traceable method of shipping as we are not liable for any risk, loss or damage to your package .

Orders made from LEBANON are eligible for FREE RETURN. We will arrange for the free collection of your order.

Orders made outside LEBANON are eligible for FREE RETURN in exchange of Store Credit. We will arrange for the free collection of your order.

Please allow up to 5-7 business days to process your return.

If your return does not meet the conditions listed above, the package will be sent back to you.

If your return is approved, we will send you a confirmation email and issue the refund to the same credit card or PayPal account used for your purchase. Your bank will then proceed with the refund.

NOTE We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the account’s closure on our site.

If you have any question, you can contact us by email at order@nadine-mneimneh.com or by phone + 961 (0)3 749 099