Shipping & Return

SHIPPING

We offer FREE shipping  for Lebanon.

Shipping fees are calculated upon entering your billing address on the checkout page.

Once you have placed your order, we will send you an email confirming your purchase with your invoice attached. You will also receive an email from 2checkout.com with your transaction receipt. When your order is dispatched, you will receive an email notification with your package tracking number.

Important note on custom duties.
Custom duties vary from one country to another, and are commonly based on the order’s price and the package weight and dimensions.We are not able to predict those charges in advance, therefore  you may be charged custom duties upon receiving your package.  We recommend that you contact your local customs office for more info about your country’s policy.

United Arab Emirates and Saudi Arabia:
Customers are subjected to 6%  tax to cover shipment clearance charges at checkout.   


CANCELLATION

You have 24 hrs to cancel your order. Past that delay, your order will be processed.

RETURN

You have 14 days counting from the first day you receive your order to refund your item(s).

Please note that for orders made outside of Lebanon, we’re not able to offer an exchange on returned items and all returned items will be refunded once they’ve reached our offices. If you need a different size or color of an item, then you’ll need to place a new order.

Custom orders cannot be refunded.

We cannot refund the shipping fees neither the custom duties.The refund value for items that are purchased at a promotional price or using a promo-code will be equal to the amount paid at the time of purchase.

We cannot refund any online purchase partially or fully paid with a digital gift card. If you wish to return your item(s) bought with a gift card, we will re-credit your gift card with your purchase full amount and arrange for the free collection of your items provided they meet the conditions cited below. You can re-use the gift card within 6 months from its delivery date.

To return your item(s), send an email to order@nadine-mneimneh.com, specify “Return” in the subject line and explain the reasons why you wish to return your item(s).

Please make sure that the item(s) is in perfect condition, free of any stain, unworn and unwashed, and kept with original label and packaging.If your return does not meet the conditions listed above, the package will be sent back to you.

Pack your item(s) securely and send the item(s) to the following address:

Nadine Mneimneh
Monte Marina Center – Block B – 5th Floor
Rene Moawad Street
Sanayeh – Beirut
Lebanon

It is strongly recommended to keep your proof of postage until we confirm the receipt of your package.Your package remains your responsibility until it has reached our office. We advise you to use a traceable method of shipping as we are not liable for any risk, loss or damage to your package . The shipping cost and customs (back and forth) are your responsibility.

Orders made from LEBANON are eligible for FREE RETURN. We will arrange for the free collection of your order.

Orders made outside LEBANON are eligible for FREE RETURN in exchange of Store Credit. We will arrange for the free collection of your order.

Please allow up to 5-7 business days to process your return.

If your return does not meet the conditions listed above, the package will be sent back to you and the refund or store credit will be annulled.

If your return is approved, we will send you a confirmation email and issue the refund to the same credit card or PayPal account used for your purchase. Your bank will then proceed with the refund.

NOTE We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the account’s closure on our site.

If you have any question, you can contact us by email at order@nadine-mneimneh.com or by phone + 961 (0)3 749 099